Question 1

Signature and Classic tours

Accepted Answer

Click here to view or download the full terms and conditions in PDF format for our Signature and Classic tours.

Question 2

Short Breaks

Accepted Answer

Click here to view or download the full terms and conditions in PDF format for our Short Break Packages.

Question 3

1. Introduction

Accepted Answer

1.1 Thank you for using our Services. These Conditions of Carriage apply to all individuals who use our Services for their own personal use. We refer to individuals using our Services for their own personal use as "you" or "our passengers" in these Conditions. When we refer to "we" or "us", we mean KiwiRail Holdings Limited, which trades as Great Journeys New Zealand and Interislander, and we provide the Services.

1.2 These Conditions apply to our passengers' travel and the carriage of passengers' private vehicles and property on our Services. It is important you read these Conditions carefully, as they explain the basis on which you and we agree that we provide our Services.

1.3 Please note that any terms on a Ticket that are inconsistent with these Conditions will take priority and these Conditions do not apply to travel relating to business, the carriage of freight or commercial vehicles. For terms and conditions relating to the carriage of freight and/or commercial vehicles, please refer to the rail freight website or the Interislander freight website.

1.4 Zero Harm: Your safety is our priority. We strive to achieve zero harm across all our Services. When travelling on any of our Services, it is imperative in the interest of your and others’ safety that you follow all instructions of our staff or crew and that your behaviour does not cause risk or discomfort to any other person.

Question 4

2. Interpretation

Accepted Answer

2.1 Definitions

In these Conditions, unless the context otherwise requires:
“Actual Carrier” has the meaning given to that phrase in section 246 of the Contract and Commercial Law Act 2017.

"Authorised Agent" means a sales agent who has been engaged by us from time to time to sell Tickets on our Services.

"Baggage" means your articles, effects and other personal property accompanying you on your journey. Unless otherwise specified, it includes both your Checked Baggage and Hand Baggage.

"Checked Baggage" has the meaning given to that phrase in section 246 of the Contract and Commercial Law Act 2017.

“Check In Time” means the time prior to departure of the scheduled Service by when a passenger must have presented their Ticket and Baggage for travel with us.

"Conditions" means these Conditions of Carriage, as amended from time to time.

"Dangerous Goods" means any substances or goods that we consider dangerous or hazardous and includes hazardous substances (as that phrase is defined in the Hazardous Substances and New Organisms Act 1996) and all substances and goods designated as Dangerous Goods in any schedule issued by us from time to time, as set out on our website.

"Fare Conditions" means the change, cancellation and refund conditions applicable to a Ticket, as set out on our websites – Interislander Fare Conditions and GJNZ Fare Conditions.

“Gang Insignia” means:
(a) a sign, symbol, or representation commonly displayed to denote membership of, an affiliation with, or support for a gang, not being a tattoo; and
(b) includes any item of clothing (including but not limited to patches, jackets, jerseys, hoodies, T-shirts, singlets, hats, motorcycle leathers) to which a sign, symbol, or representation referred to in paragraph (a) is attached.

"GJNZ Scenic Train Services" means the Great Journeys New Zealand scenic train passenger services we operate, including the Coastal Pacific, Northern Explorer and TranzAlpine, and any other service provided by us relating to or incidental to those services, including any replacement service provided by us or any Actual Carrier.

"Hand Baggage" has the meaning given to that phrase in section 246 of the Contract and Commercial Law Act 2017.
"Interislander Services" means the Interislander ferry passenger service we operate and any other service provided by us relating to or incidental to those services, including any replacement service provided by us or any Actual Carrier.

“Law” means all statutes, regulations, rules, bylaws, ordinances, orders, and all other requirements or conditions, that apply to the issue of a Ticket, our provision of a Service, or your travel on any Service under these Conditions.

“Loyalty Scheme" means any loyalty scheme offered by or on behalf of KiwiRail Holdings Limited from time to time and specified on any of our websites.

“Our websites” means www.interislander.co.nz or www.greatjourneysnz.com

"Passenger" means any person, except a member of the crew, carried or to be carried on any of our Services for their own personal use pursuant to a Ticket. (See also definition of “you” or “your”.)

"Property" has the meaning given to "goods" in section 246 of the Contract and Commercial Law Act 2017 and, for the avoidance of doubt, includes any vehicles and Baggage.

"Services" means the Interislander Services and the GJNZ Scenic Train Services we operate.

"Ticket" includes any valid ticket, document, booking confirmation, voucher, pass, booking number, or any electronic record of the same, issued by us or any of our Authorised Agents, which entitles the named person(s) to be carried on a Service and, where applicable, includes any conditions of carriage or contract, notices or passenger or customer information contained in, referred to or relating to that Ticket.

"You" or "your" means any person, except members of our staff or crew, carried, or to be carried on any of our Services for their own personal use pursuant to a Ticket (see also definition of “Passenger”).

2.2 Interpretation

(a) Headings contained in these Conditions are for reference purposes only.
(b) Words in the singular include the plural (and vice versa).
(c) "Including" and similar words do not imply any limitation.
(d) References to clauses are to clauses in these Conditions.

2.3 Governing law
These Conditions are governed by New Zealand law. New Zealand courts have non-exclusive jurisdiction.

Question 5

3.  Buying a ticket

Accepted Answer

3.1 You can purchase a Ticket for any of our Services online on our websites, or through any of our Authorised Agents.

3.2 We offer a range of fares across our Services. Fares and Fare Conditions are as set out on our websites and may change from time to time. Fare Conditions for a Ticket may be set out on the Ticket. See CHANGES AND REFUNDS below for more information.

3.3 We will need to collect some personal information from you about you and other Passengers travelling to complete the booking. It is important you give us accurate contact details, as we may need to contact you about changes to schedules, departure times or the duration of journeys.

3.4 We are committed to protecting the privacy of our Passengers and will not ask for information we do not need. We will collect, use and retain personal information in accordance with our Privacy Policy. By agreeing to these Conditions, you agree to our Privacy Policy.

3.5 Once you have finalised your purchase, you will receive a Ticket. Any person named on the Ticket is entitled to passage on the Service named on the Ticket, provided the person complies with these Conditions.

3.6 Tickets are not transferable to another person.

Question 6

4.  Loyalty schemes

Accepted Answer

4.1 From time to time, we may offer a Loyalty Scheme entitling members to privileged or concessionary benefits. To obtain the benefits of membership, you will be required to provide proof of your membership. The terms of conditions of the Loyalty Scheme will be set out on our websites.

Question 7

5. Changes and refunds

Accepted Answer

5.1 Terms and conditions and details on changes, cancellation and refunds are set out in our Fare Conditions, which are available on our websites. These will apply if you decide to change or cancel one of our Services.

5.2 There may also be times when we need to change or cancel a Service. For example, this could be due to bad weather, adverse sailing conditions or other safety or operational issues. When we do need to cancel a Service, we will let you know if that happens and we will try to tell you as early as possible. We explain your rights when this happens in section 15 below and in the Fare Conditions, so please read those carefully.

5.3 Nothing in these Conditions affects your rights under New Zealand's consumer laws, being the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. We explain how this works in more detail in section 15.

5.4 If you purchased your Ticket through an Authorised Agent, the terms and conditions you entered into with that Authorised Agent will also apply in respect of any refund.

Question 8

6.  Journeys: Schedules and departures

Accepted Answer

6.1 We do not guarantee our schedules, departure times or the duration of journeys. These are all subject to change. They may also be affected by things like weather conditions, adverse sea conditions, safety and operational requirements, staff or crew shortages and orders of regulators. It is important you take this into account when making any other travel plans. Please check our websites or any communications we send you about changes to schedules, departure times or the duration of journeys.

6.2 Subject to any rights you may have under the Consumer Guarantees Act 1993, we are not liable to you or anyone else for loss suffered as a result of any Service’s late or early departure or arrival, or the cancellation or replacement of any scheduled Service. See OUR LIABILITY TO YOU below for more information.

6.3 Because we cannot guarantee our schedules, departure times, or the duration of journeys, we strongly recommend that you have motor vehicle, personal or travel insurance to cover any circumstances that may arise (including cancellation fees, missed connections, medical and curtailment expenses, early departure from holiday due to death or illness, etc). Your insurance should provide cover against personal accident, medical expenses, emergency repatriation and personal liability.

Question 9

7.  Boarding your service

Accepted Answer

7.1 You must arrive at the terminal or station for check in no later than the Check in Time. If you do not report for check in by the Check In Time, you may be denied passage on the Service (in which case any refund or reissue of a Ticket is at our discretion).

7.2 You must provide your booking number when checking in. We may also ask you to present your Ticket and suitable photo ID.

7.3 We may reassess at check-in the classification of a passenger type (child, infant, senior or tertiary student) or eligibility for privileged or concessionary benefits (membership). An increase in fare will be required where suitable photo ID or proof cannot be provided.

7.4 Children (14 years and under) must be accompanied by an adult that is over 18 years old. Children aged 15 to 18 years may travel alone with parent/guardian permission.

7.5 We may issue you a boarding pass when you complete check in, in which case you must present this boarding pass when boarding the Service you are travelling on.

7.6 You must comply with these Conditions and the Law and follow all instructions of our staff or crew when checking-in, boarding and disembarking, and while on board, the Service you are travelling on.

Question 10

8.  Checked luggage and hand luggage

Accepted Answer

8.1 We will carry your Baggage at our absolute discretion, and may refuse to carry any Baggage, including where you are carrying Dangerous Goods and have not complied with these Conditions, including the requirements of the DANGEROUS GOODS CONDITIONS below.

8.2 Details of the maximum Checked Baggage and Hand Baggage allowance per Passenger on your Service is set out on our website. We reserve the right to refuse to carry any Baggage that exceeds this allowance.

8.3 Oversize or overweight Luggage may, at our discretion, be carried at an additional charge. Charges for oversize or overweight Luggage applicable to the Service you are travelling on will be set out on our Luggage Allowance webpage.

8.4 Your Baggage must be fit for carriage. If your Baggage is not fit for carriage in our reasonable opinion when you are checking in or boarding, we may refuse to carry it.

8.5 We may inspect your Property (including any Baggage) for reasons of health, safety and security, including to check whether your Property contains Dangerous Goods or any arms or munitions, and whether you have complied with these Conditions and any applicable Law.

8.6 All Gang Insignia must be stowed inside Checked Baggage and / or Hand Baggage from the time of entering our premises (including any terminal or station, train or vessel) until the time you depart from our premises at your destination yard. Gang Insignia are not to be worn, displayed, hung over chairs or left on tables on our premises (including in any terminals, stations, trains or vessels).

8.7 Unclaimed Property:
(a) If any Hand Baggage or other Property is not removed, or any Checked Baggage is not collected from a Service at its destination within a reasonable time, we may land or store that unclaimed Property at the Passenger’s and owner’s risk and at the Passenger’s expense.

(b) After a reasonable period of time we may, to the extent and in the manner permitted by the Contract and Commercial Law Act 2017, sell, destroy or otherwise dispose of the unclaimed Property.

Question 11

9.  Travelling with bicycles, e-cycles and scooters

Accepted Answer

9.1 Carriage of bicycles, e-Cycles and e-Scooters on our Services is at our discretion and subject to our booking procedures, including the terms of clause 9.2. Damaged e-Cycles and e-Scooters will not be carried.

9.2 If you are travelling with a bicycle, e-Cycle or e-Scooter you must follow all instructions from us, including the instructions of our staff or crew during check-in. If you do not do so we may be unable to carry your bicycle, e-Cycle or e-Scooter on board.

Travelling with vehicles on Interislander Services only

9.3 Carriage of vehicles on an Interislander Service is at our discretion. We may refuse carriage if we consider a vehicle to be insecurely loaded, or otherwise in our opinion unsuitable or unsafe for carriage.

9.4 When you check in, we may reassess the classification (type, width, length or weight) of any vehicle, and changes may be made to the fare charged. We will act reasonably in making such a reassessment. Any increase in fare must be paid before the vehicle is loaded onto the ship.

9.5 You must follow all our instructions in relation to boarding, parking, securing and disembarkation of vehicles, including all motorcycles. You must also comply with any applicable DANGEROUS GOODS CONDITIONS below.

9.6 It is your responsibility to drive your vehicle on and off the ship. However, in an emergency, we may drive your vehicle on or off for you on your request, for which there may be a charge. Vehicles with low undercarriages must take care when driving onboard or off as we will not be responsible for any damage incurred when you drive your vehicle on or off the ship.

9.7 All vehicles must have the parking brake applied and be left in park while on board the ship. Alarms must be turned off for the duration of the journey. You must always lock your vehicle and keep the keys with you while on board the ship.

9.8 We may drive, tow, or load a vehicle onto, or remove a vehicle from, a ship where we believe this is necessary to protect any persons, or the property of us or any person, or to ensure efficient loading of the ship.

9.9 We will only carry trailers and caravans that are towed by another vehicle. All trailers and caravans must remain coupled to the towing vehicle when parked.

9.10 Every vehicle carried on the ship on its own wheels must display a current registration licence issued under the Land Transport Act 1998.

9.11 You must not stay with your vehicle while the ship is sailing. Once you have parked and secured your vehicle, you must move to the Passenger accommodation area of the ship.

9.12 All Gang Insignia must be stowed inside your vehicle from the time of entering our premises (including when entering our terminal yard or vessel) until the time you depart from our premises (including the vessel and the terminal yard) at your destination. Gang Insignia are not to be worn, displayed, hung over chairs or left on tables on our premises (including in any terminal yards, terminals or vessels).

9.13 We may inspect your vehicle, or any other Property for reasons of health, safety and security and to check whether you have complied with all relevant conditions relating to that vehicle or Property.

Question 12

10.  Travelling with animals

Accepted Answer

Assistance dogs

10.1 You must let us know if you will be travelling with a certified assistance dog when you make your booking.

10.2 You may travel with your certified assistance dog on any of our Services, subject to our reasonable requirements. Assistance dogs in training and their trainers may also travel on the Services.

Other animals are permitted on Interislander Services only

10.3 Other dogs, cats, pets, ponies, horses and other domestic animals ("animals") may not be carried on any GJNZ Scenic Train Service. Animals may be permitted on an Interislander Service at our discretion. While acting in good faith, we may refuse to carry any animal at our discretion, including where we believe them to be sick, injured, too young, pregnant, wild, unmanageable, or we have safety concerns for the animal or for passengers or staff.

10.4 You must notify us at the time of booking if you wish to travel with an animal.

10.5 Animals may travel in your vehicle subject to compliance with our Animal Welfare Requirements, alternatively they will need to travel in one of our kennels (subject to availability and you booking a kennel).

10.6 If you are travelling on foot with an animal you must book a kennel. Kennels are available for hire (subject to availability) and must be booked in advance.

10.7 You are responsible for your animal and must comply with our Animal Welfare Requirements. We accept no responsibility for any injury, sickness or death suffered by the animal as a result of carriage or any failure to carry any animal (whether through the exercise of our discretion or otherwise).

10.8 It is your responsibility to ensure that your animal is fit to travel and is well fed, watered and exercised prior to boarding.

11. DANGEROUS GOODS CONDITIONS

11.1 Dangerous Goods may not be carried on any of the Services except as set out in this clause 11.

11.2 Carriage of Dangerous Goods may be permitted on an Interislander Service only, and at our discretion. If we accept your Dangerous Goods for carriage, you must comply with this clause 11.

11.3 You may not carry Dangerous Goods on board a Service as Hand Baggage. Dangerous Goods must either be stored securely in a vehicle or carried as Checked Baggage.

11.4 You must make prior arrangements with us for the carriage of Dangerous Goods where we have specified this requirement in our Dangerous Goods Guidelines. Please check with us if you have any doubts about the Dangerous Goods you are carrying.

11.5 You must provide us with any declaration requested by us or required by Law in relation to the Dangerous Goods.

11.6 You must pack, label and load the Dangerous Goods in accordance with our Dangerous Goods Guidelines, any Law applicable to the carriage of Dangerous Goods and any applicable code of practice.

11.7 You must mark or label each receptacle or container containing Dangerous Goods or document relating to Dangerous Goods with the correct technical name of the Dangerous Goods and identify each receptacle or container with a distinctive label or stencil which makes its dangerous nature obvious.

11.8 You must ensure that Dangerous Goods and documents relating to their carriage comply with the Hazardous Substances and New Organisms Act 1996, the Health and Safety at Work (Hazardous Substances) Regulations, International Maritime Hazardous Dangerous Goods Code (IMDG) (which is contained within the International Maritime Organisation Regulations) and any other applicable Law. Further information is available on our Interislander freight website.

11.9 If you breach the terms of this clause 11 and we suffer any loss as a result of such breach, we may hold you responsible for the full extent of our loss.

Question 13

11. Dangerous Goods conditions

Accepted Answer

11.1 Dangerous Goods may not be carried on any of the Services except as set out in this clause 11.

11.2 Carriage of Dangerous Goods may be permitted on an Interislander Service only, and at our discretion. If we accept your Dangerous Goods for carriage, you must comply with this clause 11.

11.3 You may not carry Dangerous Goods on board a Service as Hand Baggage. Dangerous Goods must either be stored securely in a vehicle or carried as Checked Baggage.

11.4 You must make prior arrangements with us for the carriage of Dangerous Goods where we have specified this requirement in our Dangerous Goods Guidelines. Please check with us if you have any doubts about the Dangerous Goods you are carrying.

11.5 You must provide us with any declaration requested by us or required by Law in relation to the Dangerous Goods.

11.6 You must pack, label and load the Dangerous Goods in accordance with our Dangerous Goods Guidelines, any Law applicable to the carriage of Dangerous Goods and any applicable code of practice.

11.7 You must mark or label each receptacle or container containing Dangerous Goods or document relating to Dangerous Goods with the correct technical name of the Dangerous Goods and identify each receptacle or container with a distinctive label or stencil which makes its dangerous nature obvious.

11.8 You must ensure that Dangerous Goods and documents relating to their carriage comply with the Hazardous Substances and New Organisms Act 1996, the Health and Safety at Work (Hazardous Substances) Regulations, International Maritime Hazardous Dangerous Goods Code (IMDG) (which is contained within the International Maritime Organisation Regulations) and any other applicable Law. Further information is available on our Interislander freight website.

11.9 If you breach the terms of this clause 11 and we suffer any loss as a result of such breach, we may hold you responsible for the full extent of our loss.

Question 14

12.  Firearms or ammunitions on GJNZ Scenic Train Services

Accepted Answer

12.1 Firearms or ammunitions may be carried on an Interislander Service at our discretion, and subject to the conditions of this clause 12.

12.2 You must make prior arrangements with us at the booking stage if you intend to carry firearms and / or ammunition, to allow time for our due diligence, and ensure your compliance with the Firearms Safety Code 2022 (refer to firearmsafetyauthority.govt.nz: Firearms Safety Code 2022). If we accept your firearms or ammunitions for carriage on an Interislander Service, we will take custody of them until arrival at the Interislander Service’s destination.

12.3 We will accept firearms on an Interislander Service under the following conditions:

(a) Declared at time of booking.

(b) Is in your Checked Baggage.

(c) Packed in a locked, hard case.

(d) Unloaded and any fitted magazines emptied.

(e) Rendered inoperable e.g. bolt removed, trigger guard(s)/trigger lock(s) fitted etc.

(f) Not packed with any ammunition.

(g) Not packed with the bolt (if applicable).

(h) Is made physically available for a Customer Service Representative to inspect and verify against the booking confirmation.

12.4 We will accept ammunition on an Interislander Service under the following conditions:

(a) It is in a container that separates each round (securely packed) e.g. not touching each other.

(b) Does not weigh more than 5kg, including the weight of the container.

(c) It is in your Checked Baggage.

(d) It is not packed in the same case as your firearm.

(e) It is declared to a Customer Service Representative when you check-in.

Firearms or ammunitions on GJNZ Scenic Train Services

12.5 Firearms, ammunitions and weapons are not permitted on GJNZ Rail Services. You may not carry any firearms, ammunitions and weapons on board or in your Baggage (including in any Checked Luggage or Hand Baggage) on any GJNZ Rail Service.

Question 15

13.  Smoking and Alcohol

Accepted Answer

13.1 You must not smoke anywhere on board our Services except in designated smoking areas on an Interislander Service.

13.2 You must not bring your own alcohol on board our Services. If you are transporting any alcohol it must be carried in your Checked Baggage, or in the case of travel on the Interislander, your vehicle.

Question 16

14.  Our right to refuse carriage

Accepted Answer

14.1 The health and safety of our Passengers, staff, crew and members of the public is our top priority. We have the right to refuse to carry you or your Property on any of our Services (including the right to stop providing the Services, cancel a Ticket or terminate your journey early) where it is reasonably necessary for the safety or comfort of other Passengers, staff or crew, or members of the public, or where you have breached these Conditions or any Law.

14.2 There are many reasons why we could refuse to carry you or your Property, stop providing the Services, cancel a Ticket, or terminate your journey early, including:

(a) Carrying the Passenger or their Baggage may put the train or vessel or another person(s) at risk.

(b) The Passenger is causing offence or discomfort to others.

(c) The Passenger's behaviour causes or involves risk to themselves or others.

(d) The Passenger refuses to obey instructions of our staff or crew.

(e) The Passenger has not paid the applicable fares for any of their current or previous travel.

(f) We reasonably suspect or know that the Passenger has broken the Law.

(g) We reasonably suspect or know that the Passenger is likely to break the Law.

(h) The Passenger has behaved unacceptably or been refused service in the past, and we believe they will do it again.

(i) The Passenger will not wear a face mask in accordance with our policy and cannot provide a valid face mask exemption if requested by us.

(j) The Passenger is wearing or displaying Gang Insignia and refuses to remove them or stow them in their vehicle or Baggage.

(k) The Passenger needs assistance we cannot provide, due to their conduct, age, mental or physical state.

(l) The Passenger needs extra assistance due to impairment from alcohol, drugs, or prescribed medications.

(m) The Passenger has breached any of these Conditions.

14.3 Subject to any rights you may have under the Consumer Guarantees Act 1993, the only recourse of a person refused carriage, for any reason, is the recovery of the value of the unused portion of the Ticket, at our reasonable discretion.

Question 17

15.  Our liability to you

Accepted Answer

15.1 Where one of our Services is delayed or cancelled, we will do our best to re-book you on an alternative sailing or trip. We explain how this works on our websites, so please read that information carefully. Details of how you can change and cancel your booking and when refunds are available are set out in our Fare Conditions and on our websites.

15.2 You have rights and remedies under the Consumer Guarantees Act 1993 where our Services do not operate as they should. Nothing in this clause 15 affects any rights you may have under the Consumer Guarantees Act 1993, but there are circumstances where we will not generally be liable to you. We explain these below.

15.3 Subject to any rights you may have under the Consumer Guarantees Act 1993, we are not liable to you for:

(a) any loss beyond our reasonable control or where we do provide the Services with reasonable care and skill, including for unforeseeable, indirect or consequential loss or damage arising out of or in respect of our Services;

(b) for any personal injury as defined in the Accident Compensation Act 2001, including death, physical injuries or mental injuries; and

(c) damage to Property from leakage, explosion, stains, soot or the effects of climate or the elements.

15.4 If a passenger contributes to any loss or harm they suffer, our liability to that passenger may be limited, for example where the passenger has acted negligently or in breach of these Conditions.

15.5 If you are in trade (as defined by the Consumer Guarantees Act 1993) and are acquiring our Services in trade, to the extent permitted by law, you agree that the Consumer Guarantees Act 1993 does not apply to the supply of those Services.

Limitation of liability for goods

15.6 We are not liable for any loss or damage to Property in excess of NZD$2,000 in accordance with section 259 of the Contract and Commercial Law Act 2017. Our liability for loss or damage to property may be further limited if you do not comply with these Conditions or you fail to take steps to eliminate the risk of loss, damage, or theft of your property, for example where you:

(a) fail to lock a vehicle, or fail to remove, tie down, or secure loose equipment or property on a vehicle;

(b) fail to do all the things that a prudent owner of a vehicle or other property would do to that vehicle or property to minimise the risk of loss of, or damage to, or theft of, that vehicle or property;

(c) include in your property fragile or perishable articles, money, jewellery, silverware, negotiable papers, securities or other valuables, passports, or other identification papers; or

(d) fail to keep your Hand Baggage secure or fail to remove your Hand Baggage from the Service.

Delays, deviations, cancellations and changes

15.7 All timetables, schedules or other representations regarding the departure and arrival times of our Services are an indication only and do not bind us, and are subject to change without notice. We:

(a) will try to tell you as early as possible where there are any changes, delays or cancellations to any of our Services;

(b) will use all reasonable efforts to carry a Passenger and Property in accordance with that Passenger’s Ticket and on time, but the time of departure or arrival of any Service is at our discretion and will depend upon the operating situation. Subject to any rights passengers have under the Consumer Guarantees Act, we do not assume responsibility for a Passenger and/or Property making connections for other travel arrangements, or for meeting any appointment, engagement, deadline or any other obligation;

(c) are not liable for any loss or damage caused by failure or delay to take aboard or land a Passenger or Property as a result of circumstances beyond our reasonable control, such as bad weather or adverse sea conditions.

15.8 Because we cannot guarantee our schedules, departure times, or the duration of journeys, we strongly recommend that you have motor vehicle, personal or travel insurance to cover any circumstances that may arise (including cancellation fees, missed connections, medical and curtailment expenses, early departure from holiday due to death or illness, etc). Your insurance should provide cover against personal accident, medical expenses, emergency repatriation and personal liability.

Securing devices

15.9 To reduce the likelihood of loss or damage during a journey, we may use securing devices to stabilise or secure any Property.

15.10 We are not liable for any loss or damage to any Property, if that loss or damage is caused by the chafing or moving of securing devices attached to prevent loss or damage, unless we have acted negligently or in breach of the Consumer Guarantees Act 1993.

15.11 In attaching or fitting securing devices, we are not required to take into account the special requirements of any Property. Any special requirements will only be catered for at our absolute discretion and by prior arrangement.

Compliance with laws

15.12 You must comply with all Laws applicable to any of our Services. We are not liable for any loss or damage arising from your failure to comply with any such Laws or from what we reasonably believe is necessary to comply with any such Laws.

Errors, omissions and representations

15.13 We work hard to make sure any information we provide to you, whether it is a direct communication or anything we publish on our websites, is accurate and up to date. This includes information about our Services, schedules and departure times. However, errors or omissions can occur despite our best efforts. When these happen, we will do our best to correct them as quickly as possible. However, we will not typically be liable for errors or omissions where they are outside our reasonable control, such as where they are caused by third parties.

Extension of exclusion or limitation to agents, etc

15.14 To the extent permitted by law, any exclusion or limitation of our liability applies to and for the benefit of our employees, agents, representatives and contractors and to any Actual Carrier and to the Actual Carrier’s employees, agents and representatives. The aggregate amount recoverable from us, the Actual Carrier and their employees, agents and representatives will not exceed the maximum amount of our liability.

Notice of claim

15.15 Notice of any claim against us in respect of the loss of or damage to Property carried on our Services must be given to us in writing within 30 days after the date on which our responsibility for that Property has ended and in accordance with sections 274 to 277 of the Contract and Commercial Law Act 2017.

Question 18

Terms and Conditions

Accepted Answer

KiwiRail Holdings Limited (us or we) operate the Great Journeys New Zealand scenic train services.

Detailed terms and conditions of travel are contained in our Conditions of Carriage for Passenger Services (the Conditions of Carriage) and our Fare Conditions at www.greatjourneysnz.com

The Conditions of Carriage contain terms which exclude or limit KiwiRail’s liability in some circumstances and that KiwiRail may change the terms in the Conditions of Carriage from time to time. You are urged to read the Conditions of Carriage carefully as they explain the basis on which we will provide our Services and so you can fully understand your obligations and also your rights and remedies.

We strongly recommend that passengers hold their own personal and/or travel insurance to cover any unforeseen circumstances which may arise.

Please see our Conditions of Carriage for the full terms and conditions relating to our Services.

Question 19

Booking protection

Accepted Answer

When you book with us directly online, your booking has the highest level of protection and you can be confident that your booking is in safe hands.

Our promise includes the following:

In the event your journey is cancelled by KiwiRail due to domestic travel restrictions or operational requirements, you have the option of EITHER a full refund OR a free transfer to any other available Scenic fare.

Explore New Zealand by train
When choosing a free transfer, your original fare and discounts will be transferred.

Question 20

Card charges

Accepted Answer

A card charge fee of 1.75% will be included with every online transaction and via payments with our Contact Centre.

*Debit and credit card fees are non-refundable at all times

NZ-based customers may make direct payments via Account2Account for free.

Question 21

Ticketing refunds, ticket reissues and cancellations

Accepted Answer

You can request a refund or change your booking up to 24 hours prior to your scheduled departure for no charge
No refund or change inside 24 hours prior to your scheduled departure

If you amend your travel date the amended travel must be used within 12 months of the original travel date, bookable anytime subject to seat availability.

If there is a fare difference between your original booking and the amended booking you will need to pay the difference from the original fare.

Question 22

Joining the train

Accepted Answer

Failing to arrive for check-in on time could mean you miss the train. In the event you miss the train without prior arrangement, your fare may be forfeited without compensation.

To check for train arrival information call 0800 TRAINS (0800 872 467) or + 64 4 495 0775.

If you are joining the train at stations en route you must make yourself clearly visible to the driver. Trains may leave up to 10 minutes before the scheduled departure time if all pre‐booked passengers are on board.

Our crew will disembark from the train on arrival to greet you and check you in. Please ensure you check in with the crew and obtain your boarding pass and seat number before boarding.

Question 23

Stopovers

Accepted Answer

Free: You can stop overnight at intermediary stations and then board again on a later date to complete your journey without additional charge.

Stopovers at may be booked free of charge up to 24 hours before departure subject to seat availability.

Question 24

Check-in luggage allowance

Accepted Answer

Checked baggage

1 x small wheeled or hard‐sided cabin bag* with a maximum weight of 7kgs (15lb)
*Cabin sized wheeled and/or hard sided cabin bags must be checked into the baggage van due to limited space and safety requirements onboard (they cannot be taken onboard).
Maximum volume for the cabin bag is 118 linear cm (46.5in)
1 x large checked bag or suitcase
- maximum weight of 23kgs (50lb)
- maximum volume* of 158 linear cm (62”)

*volume is calculated by adding height + length + width of the bag together.

On‐board carry-on allowance

One small day pack ﴾no wheels﴿ or a small handbag and / or personal items such as camera, coat and umbrella. You are asked not to leave personal items of value unattended at any time. We are not responsible or liable for the loss of baggage or personal items carried on board.

1 x cabin bag, small bag, small backback, or handbag
- any wheeled and/or hard-sided suitcases must be checked-in (cannot be taken aboard)
- maximum weight of 7kgs (15lb)
- maximum volume* for the cabin bag is 118 linear cm (46.5”)
- for taking important personal items aboard, including any fragile or perishable items, money, jewellery and valuables
1 x small infant bag
- if you have an infant with you, you may bring an additional small bag for the journey
- please note: free of charge Infant Fares do not get any luggage allowance

Question 25

Excess & overweight luggage

Accepted Answer

Infants are not allocated a checked baggage allowance.
A maximum of one additional item of baggage per person with a maximum weight of 23kgs (50lb) may be purchased for $35.
Maximum volume for the additional checked bag is 158 linear cm (63in) (this is calculated by adding the height, length and width of the bag together)
Fragile or perishable items, money, jewellery and all other valuables should always be carried in cabin baggage.

Overweight and oversized items
If your baggage includes an overweight, oversize or sporting item, please refer to the information and options detailed below.

Overweight – more than 23kg
If your overweight bag is more than 23kg and your cabin sized bag is already at the 7kg weight limit, it is possible, in addition to the $35 additional baggage allowance charge, to buy a re‐pack bag for $20 to repack your baggage to the allowable weight limit.

**For safety reasons, we do not accept bags that weigh more than 23kg

If your cabin sized bag exceeds 7kg, you can purchase an additional baggage allowance for $35.

When the length, width and height of your bag add up to more than 158cm (62in) or 118cm (46.5in):

Purchase a re‐pack bag
If your bag is oversized it is possible to buy a re‐pack bag for $20 to repack your baggage to the allowable dimensions.

This cost is in addition to the $35 additional baggage allowance charge.

Question 26

Service delay or cancellation

Accepted Answer

We are not responsible or liable for any loss, damage or expense incurred by passengers as a result of the failure of the service to operate or depart or arrive at the scheduled time or location. We reserve the right to change the service at any time.

Question 27

Bikes and other items

Accepted Answer

Bikes need to be checked in and added at the time of booking.

To keep everyone safe and to make sure there is room for all travellers, we have limited bike spaces on each service.

Please book your bike early and follow the guidelines.

Our baggage vans have limited capacity and the number of bikes we can carry may vary by service.

Please contact us for details.

Bike capacity

• We can carry a maximum of four bikes on each train
• Spaces are limited and must be booked at the same time as your ticket

What you need to book

• All bikes must be booked as a bike, including those in bags, boxes or protective cases
• Foldable bikes, heavy models and e bikes must also be booked as a bike
• Our baggage vans have limited space, so availability may vary by service

Weight and condition

• The total weight of your bike, including any bag or case, must not exceed 23kg
• Bikes over this limit cannot be accepted
• Please make sure your bike is clean and free of mud or debris

Preparing your bike

You don't have to deflate the tyres, but bicycles can only be accepted as checked‐in baggage if:

• Free of mud / dirt
• Labelled with your name and phone number
• Handlebars turned sideways or removed
• Remove or turn pedals inward
• Take off panniers, helmets and any accessories

Charges

• Bike: $35 per journey
• Bike with trailer (maximum one, subject to availability): $50 per journey
• We are unable to carry tandem bikes

If you are unsure which category your bike fits into, our website has full details, and our bookings team is happy to help. Station teams also have printed guides available on the day.

Other items

• Walking frames
• Wheelchairs, Powerchair and Mobility Scooter
• Maximum combined weight (passenger and chair) 364kg
• Maximum length 1295mm (51in)
• Maximum width 762mm (30in)

You must book your Wheelchair, Powerchair or Mobility Scooter when you make your booking.

Question 28

Transporting sports equipment

Accepted Answer

Sporting items less than 2m (78in) long and weighing up to 23kg count as a standard bag and fall under your baggage allowance. Otherwise, excess baggage charges of $35 apply.

Sports bags can contain more than one piece of related equipment. They're assessed on their overall weight and length.

Here are some examples of sporting equipment that can be packed or bagged as single items:

Surfboard(s)
Skis/snowboard equipment
Water skis
Golf bag containing golf clubs and one pair of shoes
You must book your sports equipment when you make your booking

Question 29

Travelling with children

Accepted Answer

A ticket must be purchased for any child who is two years of age or older.

Infants under two years of age may travel free, except where the infant travels in a car seat or similar carrier, in which case a ticket must be purchased at the applicable child fare for that infant.

A Passenger aged between 2 and 14 years inclusive is classified by us as a child and cannot travel unaccompanied.

An Accompanying Person is a person who has reached their 15th birthday and is known by the child prior to travel. An Accompanying Person must be physically and mentally capable to care for the child while using our services. We may reassess at check in the classification of any passenger type.

Child fares have the same baggage allowance as adult fares as well as two items from the below list for every child in your group as part of the child's baggage allowance.

• Pram, stroller or buggy
• Car seat
• Bassinet or port‐a‐cot

These additional items must be checked into the baggage van, with the exception of car seats which can be brought onboard with paid child's seat.

Travelling with Infants

Infant Fares for 0-2 years old are free of charge, but do not come with a seat allocation or luggage allowance.

Infants should sit on their parent or guardian's lap during the journey (please do not place or seat your infant on the table at any time).

Changing facilities are available in the Accessible toilet within the Scenic Cafe carriage.

Infants travelling with adults include an additional small carry‐on bag ﴾max 7kg﴿ but no additional checked‐in baggage other than two items from the below list for every infant in your group as part of your baggage allowance.

• Pram, stroller or buggy
• Car seat
• Bassinet or port‐a‐cot

These additional two items must be checked into the baggage van and cannot be taken onboard.

Car seats

Your car seat can be comforting and familiar to your child when travelling and it also provides extra protection.
You're welcome to bring a car seat onboard for a child with a paid seat.

Your car seat must:

• Be in safe working condition
• Be able to seat your child with their arms and thighs within its frame
• Fit within your seats cushion base
• For safety, your car seat can't block access to the aisle or be placed on the tables.

These must be kept on the seat.

Question 30

Personal devices

Accepted Answer

Any electronic music devices may be used only with earphones at a volume that cannot be heard by others.

The operation of radio scanners is prohibited on board Great Journeys New Zealand services by anyone other than our staff.

Question 31

Accessibility

Accepted Answer

We make every effort to ensure your safety and comfort whilst on our services.

To avoid disappointment or difficulties on arrival, we request that you advise us of any assistance you require when you book with us.

Our trains have designated wheelchair spaces, an accessible toilet, a hearing loop and lifts for helping passengers aboard.

Please refer to our Accessibility web page for more information. *

Question 32

Alcohol

Accepted Answer

Great Journeys New Zealand scenic trains are fully licensed throughout the journey.

A range of alcoholic beverages is available for purchase, subject to the terms of our premises licence.

Passengers are prohibited from taking their own alcohol on board our trains.

We may search your bags if we have reason to believe you are carrying alcohol and we may confiscate any alcohol for the duration of your journey.

Passengers transporting alcohol (e.g. cases of wine) are asked to ensure it is carried in the baggage van.

Question 33

Animals

Accepted Answer

No animals are permitted on Great Journeys New Zealand scenic trains other than registered assistance dogs.
Please refer to our website for more information regarding accessibility.

Question 34

Smoking/Vaping

Accepted Answer

By law, all Great Journeys New Zealand scenic trains are designated non‐smoking. Passengers may not smoke anywhere on board, including when outside on an open-air carriage.

Question 35

Updates to our Fare Conditions

Accepted Answer

We may change our Fare Conditions without notice by updating our website at greatjourneysnz.com/terms‐and‐conditions/.

Where the Fare Conditions are amended the terms and conditions in force when your ticket was purchased will apply.

Question 36

Terms and Conditions

Accepted Answer

KiwiRail Holdings Limited (us or we) operate the Great Journeys New Zealand scenic train services.

Detailed terms and conditions of travel are contained in our Conditions of Carriage for Passenger Services (the Conditions of Carriage) and our Fare Conditions at www.greatjourneysnz.com

The Conditions of Carriage contain terms which exclude or limit KiwiRail’s liability in some circumstances and that KiwiRail may change the terms in the Conditions of Carriage from time to time. You are urged to read the Conditions of Carriage carefully as they explain the basis on which we will provide our Services and so you can fully understand your obligations and also your rights and remedies.

We strongly recommend that passengers hold their own personal and/or travel insurance to cover any unforeseen circumstances which may arise.

Please see our Conditions of Carriage for the full terms and conditions relating to our Services.

Question 37

Booking protection

Accepted Answer

When you book with us directly online, your booking has the highest level of protection and you can be confident that your booking is in safe hands.

Our promise includes the following:

In the event your journey is cancelled by KiwiRail due to domestic travel restrictions or operational requirements, you have the option of EITHER a full refund OR a free transfer to any other available Scenic Plus fare.
When choosing a free transfer, your original fare and discounts will be transferred.

Question 38

Card charges

Accepted Answer

A card charge fee of 1.75% will be included with every online transaction and via payments with our Contact Centre.

*Debit and credit card fees are non-refundable at all times

NZ-based customers may make direct payments via Account2Account for free.

Question 39

Joining the train

Accepted Answer

Failing to arrive for check-in on time could mean you miss the train. In the event you miss the train without prior arrangement, your fare may be forfeited without compensation.

To check for train arrival information call 0800 TRAINS (0800 872 467) or + 64 4 495 0775.

If you are joining the train at stations en route you must make yourself clearly visible to the driver. Trains may leave up to 10 minutes before the scheduled departure time if all pre‐booked passengers are on board.

Our crew will disembark from the train on arrival to greet you and check you in. Please ensure you check in with the crew and obtain your boarding pass and seat number before boarding.

Question 40

Ticketing refunds, ticket reissues and cancellations

Accepted Answer

Plans can change, and so can your booking with our Scenic Plus fares:

• Fully refundable outside 7 days before scheduled departure
• Fully changeable outside 7 days before scheduled departure
• $100 per person if cancelled within 7 days and outside 24 hours prior to scheduled departure
• $35 per person if changed within 7 days and outside 24 hours prior to scheduled departure
• No refund or change inside 24 hours prior to scheduled departure
• All fares are non‐transferrable
• EXCEPTION: Tickets are fully refundable if cancelled within 24 hours of making the reservation and the reservation was made prior to 14 days before the scheduled departure.
• Stopovers mid journey are not permitted. You can book to disembark at an intermediate station, but you will be charged the full fare price.

If you amend your travel date the amended travel must be used within 12 months of the original travel date, bookable anytime subject to seat availability.

If there is a fare difference between your original booking and the amended booking you will need to pay the difference from the original fare.

Standard Class passengers can upgrade to Scenic Plus on request, based on availability.
The charge will vary and will be based around the price difference between Standard Class and Scenic Plus.

Question 41

Check-in luggage allowance

Accepted Answer

Checked baggage

Scenic Plus allows two items of baggage per person with a maximum weight of 23kgs (50lb) and one wheeled or hard‐sided cabin bag* with a maximum weight of 7kgs (15lb).

2 x large checked bag or suitcase
- maximum weight of 23kgs (50lb)
- maximum volume* of 158 linear cm (62”)
1 x wheeled or hard-sided cabin bag
- wheeled and/or hard-sided cabin bags must be checked in (cannot be taken aboard)
- maximum weight of 7kgs (15lb)
- maximum volume* for the cabin bag is 118 linear cm (46.5”)

On‐board carry-on allowance

One small day pack ﴾no wheels﴿ or small handbag and / or personal items such as camera, coat and umbrella. You are asked not to leave personal items of value unattended at any time. We are not responsible or liable for the loss of baggage or personal items carried on board.

1x small onboard backpack, small bag, or handbag
- maximum weight of 7kgs
- maximum volume* for the cabin bag is 118 linear cm (46.5”)
- for taking important personal items aboard, including any fragile or perishable items, money, jewellery and valuables
1 x small infant bag
- if you have an infant with you, you may bring an additional small bag for the journey
- please note: free of charge Infant Fares do not get any luggage allowance

*volume is calculated by adding height + length + width of the bag together.

Question 42

Excess & overweight luggage

Accepted Answer

Infants are not allocated a checked baggage allowance.
A maximum of one additional item of baggage per person with a maximum weight of 23kgs (50lb) may be purchased for $35.
Maximum volume for the additional checked bag is 158 linear cm (63in) (this is calculated by adding the height, length and width of the bag together)
Fragile or perishable items, money, jewellery and all other valuables should always be carried in cabin baggage.

Overweight and oversized items
If your baggage includes an overweight, oversize or sporting item, please refer to the information and options detailed below.

Overweight – more than 23kg

If your overweight bag is more than 23kg and your cabin sized bag is already at the 7kg weight limit, it is possible, in addition to the $35 additional baggage allowance charge, to buy a re‐pack bag for $20 to repack your baggage to the allowable weight limit.

**For safety reasons, we do not accept bags that weigh more than 23kg

If your cabin sized bag exceeds 7kg, you can purchase an additional baggage allowance for $35.

When the length, width and height of your bag add up to more than 158cm (62in) or 118cm (46.5in):

Purchase a re‐pack bag
If your bag is oversized it is possible to buy a re‐pack bag for $20 to repack your baggage to the allowable dimensions. This cost is in addition to the $35 additional baggage allowance charge.

Question 43

Bikes and other items

Accepted Answer

Bikes need to be checked in and added at the time of booking.

To keep everyone safe and to make sure there is room for all travellers, we have limited bike spaces on each service.

Please book your bike early and follow the guidelines.

Our baggage vans have limited capacity and the number of bikes we can carry may vary by service.

Please contact us for details.

Bike capacity

• We can carry a maximum of four bikes on each train
• Spaces are limited and must be booked at the same time as your ticket

What you need to book

• All bikes must be booked as a bike, including those in bags, boxes or protective cases
• Foldable bikes, heavy models and e bikes must also be booked as a bike
• Our baggage vans have limited space, so availability may vary by service

Weight and condition

• The total weight of your bike, including any bag or case, must not exceed 23kg
• Bikes over this limit cannot be accepted
• Please make sure your bike is clean and free of mud or debris

Preparing your bike

You don't have to deflate the tyres, but bicycles can only be accepted as checked‐in baggage if:

• Free of mud / dirt
• Labelled with your name and phone number
• Handlebars turned sideways or removed
• Remove or turn pedals inward
• Take off panniers, helmets and any accessories

Charges

• Bike: $35 per journey
• Bike with trailer (maximum one, subject to availability): $50 per journey
• We are unable to carry tandem bikes

If you are unsure which category your bike fits into, our website has full details, and our bookings team is happy to help. Station teams also have printed guides available on the day.

Other items

• Walking frames
• Wheelchairs, Powerchair and Mobility Scooter
• Maximum combined weight (passenger and chair) 364kg
• Maximum length 1295mm (51in)
• Maximum width 762mm (30in)

You must book your Wheelchair, Powerchair or Mobility Scooter when you make your booking.

Question 44

Transporting sports equipment

Accepted Answer

Sporting items less than 2m (78in) long and weighing up to 23kg count as a standard bag and fall under your baggage allowance. Otherwise, excess baggage charges of $35 apply.

Sports bags can contain more than one piece of related equipment. They're assessed on their overall weight and length.

Here are some examples of sporting equipment that can be packed or bagged as single items:

Surfboard(s)
Skis/snowboard equipment
Water skis
Golf bag containing golf clubs and one pair of shoes
You must book your sports equipment when you make your booking

Question 45

Special meals and dietary requirements

Accepted Answer

Scenic Plus guests who have dietary requirements can request a special meal on our services using our linked form. To accommodate your request please contact us 7 days prior to travel to confirm your special meal. For more information, view Scenic Plus and get in touch with our Customer Service team.

Scenic guests can enjoy a range of food onboard to suit most appetites, tastes and dietary requirements.
For more information, view our Scenic Cafe or our menu options.

Question 46

Animals

Accepted Answer

No animals are permitted on Great Journeys New Zealand scenic trains other than registered assistance dogs.
Please refer to our website for more information regarding accessibility.

Question 47

Accessibility

Accepted Answer

If you’re travelling with us on Scenic Plus, it's important that you can travel independently, which means you must be able to meet all your personal needs without assistance from the crew throughout the journey.

We make every effort to ensure your safety and comfort on our services. To avoid disappointment or difficulties on arrival, we request that you advise us of any assistance you require when you book with us.

If you require assistance with things like moving on and off or around the train, changing clothing, eating, administering medication or toileting, then you will need to travel with someone 16 years or older who is capable of assisting you with your needs.

Please refer to our Accessibility page for more information.

Question 48

Personal devices

Accepted Answer

Any electronic music devices may be used only with earphones at a volume that cannot be heard by others.

The operation of radio scanners is prohibited on board Great Journeys New Zealand services by anyone other than our staff.

Question 49

Travelling with children

Accepted Answer

A ticket must be purchased for any child who is two years of age or older.

Infants under two years of age may travel free, except where the infant travels in a car seat or similar carrier, in which case a ticket must be purchased at the applicable child fare for that infant.

A Passenger aged between 2 and 14 years inclusive is classified by us as a child and cannot travel unaccompanied.

An Accompanying Person is a person who has reached their 15th birthday and is known by the child prior to travel. An Accompanying Person must be physically and mentally capable to care for the child while using our services. We may reassess at check in the classification of any passenger type.

Child fares have the same baggage allowance as adult fares as well as two items from the below list for every child in your group as part of the child's baggage allowance.

• Pram, stroller or buggy
• Car seat
• Bassinet or port‐a‐cot

These additional items must be checked into the baggage van, with the exception of car seats which can be brought onboard with paid child's seat.

Travelling with Infants

Infant Fares for 0-2 years old are free of charge, but do not come with a seat allocation or luggage allowance.

Infants should sit on their parent or guardian's lap during the journey (please do not place or seat your infant on the table at any time).

Changing facilities are available in the Accessible toilet within the Scenic Cafe carriage.

Infants travelling with adults include an additional small carry‐on bag ﴾max 7kg﴿ but no additional checked‐in baggage other than two items from the below list for every infant in your group as part of your baggage allowance.

• Pram, stroller or buggy
• Car seat
• Bassinet or port‐a‐cot

These additional two items must be checked into the baggage van and cannot be taken onboard.

Car seats

Your car seat can be comforting and familiar to your child when travelling and it also provides extra protection.
You're welcome to bring a car seat onboard for a child with a paid seat.

Your car seat must:

• Be in safe working condition
• Be able to seat your child with their arms and thighs within its frame
• Fit within your seats cushion base
• For safety, your car seat can't block access to the aisle or be placed on the tables.

These must be kept on the seat.

Question 50

Service delay or cancellation

Accepted Answer

We are not responsible or liable for any loss, damage or expense incurred by passengers as a result of the failure of the service to operate or depart or arrive at the scheduled time or location. We reserve the right to change the service at any time.

Question 51

Alcohol

Accepted Answer

Great Journeys New Zealand scenic trains are fully licensed throughout the journey.

A range of alcoholic beverages is available for purchase, subject to the terms of our premises licence.

Passengers are prohibited from taking their own alcohol on board our trains.

We may search your bags if we have reason to believe you are carrying alcohol and we may confiscate any alcohol for the duration of your journey.

Passengers transporting alcohol (e.g. cases of wine) are asked to ensure it is carried in the baggage van.

Question 52

Smoking/vaping

Accepted Answer

By law, all Great Journeys New Zealand scenic trains are designated non‐smoking. Passengers may not smoke anywhere on board, including when outside on an open-air carriage.

Question 53

Updates to our Fare Conditions

Accepted Answer

We may change our Fare Conditions without notice by updating our website at www.greatjourneysnz.com.

Where the Fare Conditions e are amended the terms and conditions in force when your ticket was purchased will apply.

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