We're here to help
Our lovely team of helpers are on hand whenever needed. So if you have a question, no matter how small, don't hesitate to pick up the phone or send them a message. They love to chat, and they have many years of fascinating experiences to share.
Bookings & general enquiries
Book your Scenic train journey over the phone, change an existing booking, enquire about pricing and availability, or enquire about our services:
0800 872 467
Hours of operation:
Monday to Sunday: 8am - 5pm
Public Holidays: 8am - 5pm (closed 25 Dec)
Contact Us OnlineWholesale enquiries
For Northern Explorer, Coastal Pacific, and TranzAlpine wholesale bookings and account enquiries, please contact our Scenic Rail Wholesale department:
0800 250 000
Hours of operation:
Monday to Sunday: 8am - 5pm
Public Holidays: 8am - 5pm (closed 25 Dec)
Email WholesaleRail Tours & Short Breaks
Our experienced Travel Centre team are here to build your perfect New Zealand holiday.
KiwiRail enquiries
For enquiries relating to property, level crossings, rail corridor, noise, safety, and corporate affairs, please raise a ticket via the KiwiRail portal:
Feedback
All feedback is welcome! From fresh ideas to complaints, if you can offer any feedback, then we can't wait to read it.
Media Enquiries
Apply for filming and photography permission for commercial and professional use.